these hp services that keep installing themselves

[jenko69]

hi guys , hope you well 

think this is the 4th time im messaging about the same issue . you guys have tried to help on all prior occasions but unfortunately i ultimately have no joy . This time im not even bothering to try fix it but would like to know why hp keeps forcing this stupid software on us . i dont understand why they do it . i would of thought they would of liked people to use their equipment , but obviously not . i suppose ive already asked but why do they insist on hacking me and reinstalling this rubbish in the services

Thanks

Jenko

[Raj_05]

Hi @jenko69,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It can indeed be frustrating when preinstalled or manufacturer-specific software seems to reinstall itself without user consent. Here's why it happens and what you can do about it.

Why Does HP Software Reinstall Itself?

• Automatic Updates: HP devices, like many other manufacturers, often come with software designed to enhance functionality or provide support. These services sometimes auto-update or reinstall if removed, especially when firmware updates or driver updates occur.
• System Recovery and Maintenance Tools: HP’s recovery tools or system maintenance utilities might detect the absence of certain software they consider essential and reinstall them.
• Windows Update Integration: Some HP utilities are tied to Windows updates, which can result in their reinstallation during system updates.
• Default Settings: Certain software may be hard-coded to reinstall as part of the factory image, making it persist even after manual removal.

What Can You Do to Stop This?

Disable HP Services:

• Open the Services app (Win + R, type services.msc, and press Enter).
• Look for HP-related services (e.g., HP Support Assistant, HP JumpStart).
• Right-click on the service, choose Properties, and set the Startup type to Disabled.

Uninstall HP Software:

• Go to Control Panel > Programs and Features or Settings > Apps.
• Uninstall unwanted HP programs like HP Support Assistant or HP System Event Utility.

Prevent Reinstallation:

• Use Group Policy Editor (for Windows Pro or Enterprise):
  • Navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Installer.
  • Enable the policy "Disable Windows Installer for removable media drives" or set restrictions.
• Alternatively, use third-party tools like Revo Uninstaller to perform a deep removal.

Block via Firewall or Network:

• Restrict HP-related software from accessing the internet using the Windows Firewall. This can prevent automatic updates.

Remove from Scheduled Tasks:

• Open Task Scheduler (Win + R, type taskschd.msc, and press Enter).
• Check for tasks related to HP software and disable them.

[Raj_05]

Update BIOS/UEFI:

• If the problem persists, ensure your BIOS/UEFI firmware is up to date. Sometimes, manufacturer firmware contains fixes for overly aggressive software behaviors.

Why Does HP Do This?

HP likely sees this software as beneficial for:

• Providing updates for drivers and firmware.
• Offering support tools to troubleshoot or maintain the device.
• Ensuring optimal performance for the average user.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support