• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-23-2019 10:56 PM

HP Recommended

Yes, I agree. I do have a laptop which is the older spectrum x360. It's literary says that they have to thunderbolt plug and it works with my LG Ultrafine 5K screen which should only use on newer MacBook. There is a lot of device of HP should able to use Thunderbolt 3 port, I don't know why they said they have no laptop allows to use thunderbolt because I do have one, and it does work.

Was this reply helpful? Yes No

‎06-23-2019 11:11 PM

HP Recommended

Hi, sorry to disturb you, but here is the thing. The Thunderbolt 3 and the USB-C which patented by Intel does have a lot of difference especially when you have a type - C/thunderbolt screen and eGPU. For example, Asus did give a solution on their website which can buy a new small box and added on their desktop so that their products can adaptation all the Thunderbolt devices. For my problem, I have an LG Ultrafine display (sadly I broke my HP monitor) and it only works with Thunderbolt port. I think my omen desktop does have two type-c port and it will be same as the port on my hp laptop but it isn't. Only my HP laptop can work with the thunderbolt screen. I request/hope HP can give us a solution like Asus so that we can access to add another thunderbolt port on the desktop. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.