cancel
Showing results for 
Search instead for 
Did you mean: 
Zena3
New member
1 0 0 0
Message 1 of 2
90
Flag Post
HP Recommended

touchpad click and drag isnt working

hp spectre x360

i am unable to select and drag with my touchpad, therefore i cant scroll through the page, drag a file and etc i am only able to select with my touch pad, ive already tried  to update  my mice and and i update and restarted my laptop however nothing is working. overall the touchpad is slow and its lags 

1 REPLY 1
HP Support Agent
HP Support Agent
10,063 10,037 408 475
Message 2 of 2
42
Flag Post
HP Recommended

touchpad click and drag isnt working

@Zena3
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried using an external mouse?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8

Next step BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  1. Follow the prompts to restart your computer

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation