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‎08-05-2022 09:50 PM

HP Recommended
Product: hp 17 cn1053cl
Operating System: Microsoft Windows 10 (64-bit)

hp 17 cn1053cl

 

everything was working fine until I installed a new windows. now my touchpad isn't responding. please i need your help

 

System Manufacturer HP
System Model HP Laptop 17-cn1xxx
System Type x64-based PC
Processor 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz, 2496 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.11, 8/3/2021
SMBIOS Version 3.3
Embedded Controller Version 69.17
BIOS Mode UEFI

Category:
1 person had the same question
2 REPLIES 2

‎08-07-2022 01:59 PM

HP Recommended

Which version of Windows did you install?

 

I suggest using an external USB mouse and the invoking the Device Manager to see if the OS recognixes the touchpad as being present.

 

In device manager open the mouse device, that will be your touchpad, to see if there is a driver present.

 


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‎09-05-2022 03:12 PM

HP Recommended

Hello, I have the same problem, and checking the task manager the touchpad does not appear, but a series of unknown devices appear in other devices. please look at the picture:imagen_2022-09-05_151128330.png

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