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‎09-03-2025 06:42 AM - edited ‎01-14-2026 11:35 AM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X4AV)
Operating System: Microsoft Windows 11

Hello,

 

I have a 2023 HP Spectre x360 and my touchpad stopped working. Initially it was at random occasions it did not work and a reboot normally fixed it. Since a few days its completely death.

I tried the diagnose in the BIOS startup and other diagnosis (HP hardware). It does not work. Only my touch screen and wireless mouse work normally.

 

The driver seen in device manager is also the latest. 

Tried the hard reset (push 15sec the ON/OFF button) also without succes.

Any more solutions how to get this fixed?
The laptop is just a few months out of warranty... 

 

Apparently its a known issue: if you look on google you come to different articles: HP Spectre x360 - 14 (2022) - Touchpad Problemen / Werkt Niet Meer : r/spectrex360
This is the 2nd hardware failure on a premium laptop. My IR camera is still not working...

Thank you,
Dino

HP Spectre x360 13,5 in (04/2023)
Windows 11, 64bit
1 REPLY 1

‎11-20-2025 01:32 AM

HP Recommended

Hello  Dino737,

 

Thanks for reaching out to us.

May I know if you tried to update the BIOS on the unit and check if it made a change ?

If the issue persists, please run a diagnostic test on the touchpad and help us know the test results.

 

Regards,

Sharun

I am an HP Employee. Although I am speaking for myself and not for HP.
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