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- touchscreen keeps clicking by ghost

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03-28-2017
09:05 AM
- last edited on
03-28-2017
09:22 AM
by
kevin-t
Exactly the same problem here, only a different laptop (HP Omen 15-5000ng) .
When the lid is opened (or even only touched from the back or at the edge), the touch screen goes absolutely crazy, even worse than in SangM's video.
Thanks for a meaningful reply how this can be resolved for good.
David.P
03-29-2017 01:59 PM
Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting touchscreen screen issues on your computer. I would like to help you out with this issue today.
However, I will need a few details to provide an accurate solution,
- When did this issue start?
- Did you do any hardware or software changed recently?
- Which operating system is installed on the computer?
Meanwhile:
If you have installed windows 10 or 8.
Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI.
- Plug the AC adapter into the computer.
- Press the Power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press the F2 key repeatedly, about once every second.
- When the HP PC Hardware Diagnostic UEFI screen displays, click Component Tests.
- Click Touch Screen.
- There are two interactive touch screen hardware tests. Start by clicking Touch Pointer Test.
- Read the on-screen instructions, then click Run once.
Click here and follow steps under touch screen responds inaccurately in the document.
Let me know how it goes.
I hope it helps and if you feel I have answered your question and concerns,
Please mark this post as a solution accepted and Kudos would also be appreciated.
Cheers.
Sandytechy20
I am an HP Employee