trackpad issue?!

[Danem1]

i bought this pc a week ago and since i tried it for the first time i noticed that the trackpad make a noise and a little movement when i put my finger on in without press any button.  I want to know if it's normal o if is a trackpad issue

[Kuroi_Kenshi]

Hi @Danem1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Normal Trackpad Functionality:

• It's normal for many laptop trackpads to have a tiny amount of play or noise when touched lightly. This is due to the mechanical design allowing for a click function. Many users report a slight sound or movement when the trackpad surface moves slightly over the click zone.

Check for Excessive Movement:

• Gently press on different areas of the trackpad to determine if the amount of movement or noise is consistent throughout. Significant unevenness or excessive movement might suggest a physical issue.

Compare with Similar Models:

• If possible, compare with another HP Pavilion Plus 14 inch laptop to determine if the movement and noise are consistent across models.

Physical Inspection:

• Check for any visible gaps or misalignment around the trackpad which might indicate improper seating or assembly during manufacturing.

Initial Setup Issues:

• Since the laptop is new, ensure that any initial protective films are removed from the trackpad area, as these can sometimes interfere with proper operation.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,