troubleshooting the battery

[karingK]

Sorry if I have reached the wrong "Board", but the Board where I found the solution to my issue is not listed for Notebooks above. I found my solution in "Support Knowledge Base/Notebook Knowledge Base".  

I had what appeared to be a battery failure yesterday, and researched the Community about replacement information.  I found a very instructive post by erico from ‎11-15-2018 07:21 AM.  I already had the HP Support Assistant assessment which recommended battery replacement, so I followed the steps in his post and uninstalled the Microsoft ACPI Compliant Control Method Battery.  Now, magically, the battery has fully charged again!!  So first, thank you to Erico!!  

I just checked the HP Battery Test again and it reports the status as normal.   Now I'm wondering if there is anything else I need to do. Please advise.  Thank you.

[zoey7886 · Accepted solution]

@karingK, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding battery issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Thank you so much for sharing your experience—and a special shoutout to Erico’s post for guiding you through! It’s always uplifting to hear when a thoughtful fix works like magic. ✨

It sounds like your system just needed a little reset nudge. If the HP Battery Check now reports everything as normal and your battery is charging fine, you’re likely in the clear. That said, here are just a couple of gentle steps you can take:

Keep an eye on the charge behavior over the next few days—watch for sudden drops or charging inconsistencies.

Run the HP Hardware Diagnostics tool occasionally to confirm health stays in the green zone.

If this was a one-time hiccup, it might’ve been a temporary communication glitch between Windows and the battery controller—nothing to worry about.

Feel free to reach back out if you notice anything off again—we’re here to help!  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[karingK]

@zoey7886  Thank you SO much for your reply and information.  The battery seems to be charging as it should.  I left it unplugged yesterday when I shut down, and it was still fine.  Today I left it unplugged and it ran low, so I plugged it in again, and it has fully charged again.  

I deeply appreciate the support.  Have a wonderful rest of the day and week, and continued success.  Thank you.  

[zoey7886]

@karingK, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,