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- HP Community
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- Notebook Hardware and Upgrade Questions
- truevision HD webcam Windows 8 doesn't work on Skype

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03-18-2020 05:40 AM
Hello,
My camera works perfectly if I open the camera app however when using skype I only get a audio and a black screen. The camera is recognised but I get no picture
I have ensured that my diver is up-to-date and restarted both my computer and skype several times. I also ensure that all other camera applications are not running while skype is open.
Please help as I need this for online teaching for my students during these difficult times.
Thank you
03-20-2020 09:20 AM
@luxemburd Welcome to HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know
what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
http://support.hp.com/us-en/document/c03754824
In the meantime, create new user account and check for the issue.
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