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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- trying memory for my laptop

Create an account on the HP Community to personalize your profile and ask a question
05-08-2019 10:14 AM
Welcome to the HP Support Community!
I checked the specifications of your computer and see that your computer supports max 8GB. Please refer to the below article to replace the memory on the computer.
http://h10032.www1.hp.com/ctg/Manual/c01678265
I recommend you contact support to purchase the memory for your computer.
Here is how you can get in touch with tech support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee