trying to reinstall hp support assistant but getting error -2 on install

[Billy444]

HP support assistant was giving me reoccuring messages on battery calibration.  HP support website said to uninstall and reinstall the hp supp asst program which I did.

Now getting an error message 

HP Support Assistant was not installed successfully.  An error occurred during the installation.: -2

[Raj_05 · Accepted solution]

Hi @Billy444,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error -2 during the installation of HP Support Assistant often points to an issue with the installation process or conflicts with existing files. Here are some steps to resolve it.

Uninstall HP Support Assistant Completely:

• Go to Control Panel > Programs > Programs and Features.
• Find HP Support Assistant in the list, right-click it, and select Uninstall.
• Follow the prompts to remove it completely.
• Check if there are any leftover files in the installation directory (usually under C:\Program Files (x86)\HP or C:\Program Files\HP) and delete them if present.

Run the HP Support Assistant Cleanup Utility:

• HP provides a cleanup utility to help with issues related to HP Support Assistant. You can download it from HP's support website.
• Run the utility to remove any residual files and settings related to HP Support Assistant.

Restart Your Computer:

• After uninstalling HP Support Assistant and running the cleanup utility, restart your computer to ensure all changes take effect.

Reinstall HP Support Assistant:

• Download the latest version of HP Support Assistant from the official HP website.
• Install the application by following the on-screen instructions.

Check for Windows Updates:

• Ensure that your operating system is up-to-date, as pending updates can sometimes interfere with software installations.

Check for Corrupted System Files:

• Open Command Prompt as an administrator and run the following commands:

sfc /scannow

• This will check for and repair any corrupted system files that might be affecting the installation.

Verify Permissions and Disk Space:

• Ensure that you have sufficient disk space on your system drive.
• Verify that you have the necessary permissions to install software.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Billy444]

Hi,

Thank you for all the information.  I have searched for the HP Support Assistant Cleanup Utility and have not be able to find it for downloanding.  Can you advise a link that would take me to a web page where I can download the utility?

thanks,

Bill

[Raj_05]

Hi @Billy444,

Thank you for your response, 

The HP Support Assistant Cleanup Utility is used to resolve issues related to the HP Support Assistant application. It is typically available on HP's official support website. Here's how you can download it.

• Visit the HP Support Website: Go to the HP Support page.
• Search for Cleanup Utility: Use the search bar and type in "HP Support Assistant Cleanup Utility." This should lead you to the relevant page.
• Download the Utility: Look for the download link on the page and follow the instructions to download and install it.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support