two finger scroll

[carolinaS]

my Portátil HP Pavilion 15-cc504np two finger scroll  is not working and never did ever since i bought it. how can i fix it?

[A4Apollo]

Hey there! @carolinaS, Thank you for joining the HP Forums!

I understand you have issues using 2 finger scrolling on your laptop.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your laptop?

Please provide the product number of your laptop to assist you better.

As you mentioned the touchpad 2 finger scrolling has stopped functioning on your laptop.

Try the steps recommended below.

In the Windows search box, type TouchPad.
From the results list click TouchPad settings.
Click Additional settings.
Click the TouchPad Settings or the ClickPad Settings tab. If you have a Synaptics device, the tab includes the Synaptics icon.
You can adjust the TouchPad settings for scrolling.
Put a check mark in the check box next to scrolling to enable scrolling.
Also, put a check mark next to two finger scrolling to enable two finger scrolling.

Try uninstalling the touchpad drivers from device manager and install the latest touchpad drivers and check if it helps.

Uninstall the touchpad drivers from device manager and install touchpad drivers using HP recovery manager and check if it helps.

Refer this article to know how to restore drivers using HP recovery manager.

Also, update the BIOS and touchpad drivers using HP support assistant if the issue persists.

Refer this article to know more information about using HP support assistant.

If the issue still persists refer this document to further troubleshoot touchpad issues with your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[A4Apollo]

Hey there! @carolinaS, Thank you for joining the HP Forums!  

I understand you have issues using 2 finger scrolling on your laptop.  

Don't worry I'd like to help you out.  

Did you make any software or hardware changes on your laptop?  

Please provide the product number of your laptop to assist you better.  

As you mentioned the touchpad 2 finger scrolling has stopped functioning on your laptop.  

Try the steps recommended below.  

In the Windows search box, type TouchPad. From the results list click TouchPad settings. Click Additional settings. Click the TouchPad Settings or the ClickPad Settings tab. If you have a Synaptics device, the tab includes the Synaptics icon. You can adjust the TouchPad settings for scrolling. Put a check mark in the check box next to scrolling to enable scrolling. Also, put a check mark next to two finger scrolling to enable two finger scrolling.   Try uninstalling the touchpad drivers from device manager and install the latest touchpad drivers and check if it helps.   Uninstall the touchpad drivers from device manager and install touchpad drivers using HP recovery manager and check if it helps.  

Refer this article to know how to restore drivers using HP recovery manager.

Also, update the BIOS and touchpad drivers using HP support assistant if the issue persists.  

Refer this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps refer this document to further troubleshoot touchpad issues with your PC.

If the solution provided worked for you, please mark accepted solution for this post.  

Let me know if this works!

Have a great day ahead! 🙂  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!