unable to connect to synaptics pointing device

[tiffanyk1712]

so i had reset my computer and when i did the touchpad doesnt work at all. i tried uninstalling the synaptics to reinstal it but it says it cant find the program, i tried downloading it again and it says it cant connect to synaptics when i try to go into the settings for it. i went to troubleshoot it and see if i could downgrade windows to make the program work and it says the synaptics is made for windows 7. my computer has windows 10 and i can not find a synaptics pointing device that works with windows 10, im not sure what i am suppose to do here. please help. if you know a solution please type the instructions and site to get the device drive or whatever. 

[Jeet_singh]

@tiffanyk1712,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the touchpad not working on your HP Stream Notebook. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

What is the product number of your notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you installed a retail copy of Windows or OEM?

Have you tried to install the synaptics drivers from the manufacturer's website.

In the meantime, let's try these steps here: 

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.