unable to download HP driver for 8710 printer

[nickyer]

MAC OS 12 Monterey

[A_Gayathri]

Hi @nickyer,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble downloading the driver for your HP OfficeJet Pro 8710 All-in-One Printer on macOS Monterey (12), here’s what you can do to resolve the issue:

1. Use Apple AirPrint

macOS often supports HP printers via AirPrint, which doesn’t require additional drivers. Follow these steps:

Check if your printer supports AirPrint:

• The HP OfficeJet Pro 8710 supports AirPrint.

Add the printer using AirPrint:

• Go to System Preferences > Printers & Scanners.
• Click the + button to add a printer.
• Select your printer from the list.
• Under "Use," choose AirPrint.
• Click Add.

2. Download the Latest Driver

If AirPrint is not suitable and you need the HP driver:

1. Visit the HP Support website.
2. Enter OfficeJet Pro 8710 in the search bar.
3. Download the driver specific to macOS Monterey:
   • Choose macOS 12 Monterey from the OS options.
   • Download the HP Easy Start app or the printer-specific driver.

3. Install the HP Smart App HP printer setup (HP Smart app)

The HP Smart App simplifies printer setup and management:

1. Download the app from the Mac App Store.
2. Open the app and follow the on-screen instructions to set up your printer.

4. Manually Add Printer Drivers

If you’ve downloaded the driver but can’t install it:

1. Check your Downloads folder for the .dmg file.
2. Open it and follow the prompts.
3. Restart your Mac after installation.

5. Reset the Printing System

If your Mac doesn’t detect the printer:

1. Go to System Preferences > Printers & Scanners.
2. Right-click on the printer list and select Reset Printing System.
3. Re-add your printer.

6. Check Compatibility Issues

HP drivers might not be compatible with macOS Monterey. If so:

• Update your macOS to the latest version (System Preferences > Software Update).
• Check for printer firmware updates via the HP Smart App.

I hope this helps. 

Take care and have a good day.

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