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‎12-10-2018 09:48 AM

HP Recommended
Product: ELITEBOOK 8560P
Operating System: Microsoft Windows 10 (64-bit)

Distinguished Engineers

After upgrading the laptop to Windows 10 pro 64 bit

Now I suffer a problem with a device missing

Standard USB Host Controlle

Port_#0001.Hub_#0004

I hope to find a solution for my problem

my laptop model is hp elitebook 8560p

I downloaded all the drivers from the laptop Drivers web site

using the mainboard serial number

and all the drivers install done successfully

except one unknown driver Whose details were mentioned at the beginning of the letter

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-10-2018 10:20 AM

HP Recommended

It was my Samsuntg Gt-I9082 DOUS

I went to windows update Center they updated the driver for me

now all the drivers are good

thank's HP I weel inform you in nay probleme Appeared

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-10-2018 09:52 AM - edited ‎12-10-2018 09:55 AM

HP Recommended

Hi:

 

You need this driver for that device...

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

If that driver does not install the device, please post the hardware ID for it.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

Was this reply helpful? Yes No

‎12-10-2018 10:20 AM

HP Recommended

It was my Samsuntg Gt-I9082 DOUS

I went to windows update Center they updated the driver for me

now all the drivers are good

thank's HP I weel inform you in nay probleme Appeared

Was this reply helpful? Yes No
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