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‎08-21-2020 10:59 PM - last edited on ‎08-22-2020 06:32 AM by Retired

HP Recommended
Product: HP Pavilion x360 convertible - DESKTOP-CLIKOJT
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

After 1 year of basic use, up and down arrow keys on my hp pavilion x360 convertible laptop stopped working suddenly while right and left arrows are working perfectly fine. I tried uninstalling keyboard device from Device manager and also checked for updated drivers but that didn't worked out. I am not sure what next to do , any other settings which i can check will be helpful.

Any help will be appreciated.

Thanks,

Jugal [Personal Information Removed]

1 REPLY 1

‎08-25-2020 11:41 AM

HP Recommended

@juggy2611

 

I reviewed your post and I understand that the up and down arrow keys are not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you perform a test on the keyboard following the steps in the below article to make sure whether it is software or a hardware related issue.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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