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‎08-18-2017 04:40 PM

HP Recommended
Product: HP Notebook 15-ay039wm
Operating System: Microsoft Windows 10 (64-bit)

I've been using a Silhouette Diecutting Machine (that plugs into my laptop when I use it) for the past 1 1/2 years. I recently updated the software associated with the machine and have been using it for several months. Just recently I have experienced software issues and the Support Team with Silhouette America suggested I contact HP and upgrade the graphics card to resolve this problem. I am not a computer guru, so is there a way to do this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2017 04:51 PM

HP Recommended

@krmco

 

Welcome to HP Support Forum. Sorry, this topic has been answered thousands times and the answer is : no, you can't upgrade graphics card on normal laptops, including yours.

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎08-18-2017 04:51 PM

HP Recommended

@krmco

 

Welcome to HP Support Forum. Sorry, this topic has been answered thousands times and the answer is : no, you can't upgrade graphics card on normal laptops, including yours.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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