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Pavilion Power Laptop 15-0xx
Microsoft Windows 10 (64-bit)

Regards to all. I own a Pavilion Power Laptop 15-cb006nl, product number 2GG43EA # ABZ equipped with motherboard 836B 46.24, operating system W10. Currently I have 2x8gb of Ram Samsung ddr4 2400. I would like to know if I can replace the ram with 2x16gb and then get 32gb overall? Thanks a lot!!!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Every source I could find such as the Crucial memory site and the service manual indicate the max is 2 x 8 GB of DDR4-2400 memory.

 

HP Pavilion Power 15 Laptop PC* Model numbers: 15-cb000 – 15-cb099 Maintenance and Service GuideIMPO...

 

However, your notebook has an Intel i7-7700HQ processor, and it should support 2 x 16 GB of memory.

 

If you look at the processor specs below, it shows it can support 64 GB of memory (that would be with 4 memory slots).

 

Intel® Core™ i7-7700HQ Processor (6M Cache, up to 3.80 GHz) Product Specifications

 

If you look at any of the other Kaby Lake non-HQ processors, they all support 32 GB of memory (that would be with 4 memory slots).

 

Intel® Core™ i7-7500U Processor (4M Cache, up to 3.50 GHz ) Product Specifications

 

While I cannot guarantee that 32 GB of memory will work, it should.

 

What you could do is to put one toe in the water, buy a 16 GB DDR4-2400 memory module, add it to one of the 8 GB memory modules and if the PC boots up, works fine and reports 24 GB of memory, then you can go the distance and add the second 16 GB memory module.

 

This would be a compatible 16 GB memory module to experiment with.

 

Crucial RAM CT16G4SFD824A 16GB DDR4 2400 MHz CL17 Memoria Laptop: Amazon.it: Informatica

View solution in original post

6 REPLIES 6
HP Recommended

Hi:

 

Every source I could find such as the Crucial memory site and the service manual indicate the max is 2 x 8 GB of DDR4-2400 memory.

 

HP Pavilion Power 15 Laptop PC* Model numbers: 15-cb000 – 15-cb099 Maintenance and Service GuideIMPO...

 

However, your notebook has an Intel i7-7700HQ processor, and it should support 2 x 16 GB of memory.

 

If you look at the processor specs below, it shows it can support 64 GB of memory (that would be with 4 memory slots).

 

Intel® Core™ i7-7700HQ Processor (6M Cache, up to 3.80 GHz) Product Specifications

 

If you look at any of the other Kaby Lake non-HQ processors, they all support 32 GB of memory (that would be with 4 memory slots).

 

Intel® Core™ i7-7500U Processor (4M Cache, up to 3.50 GHz ) Product Specifications

 

While I cannot guarantee that 32 GB of memory will work, it should.

 

What you could do is to put one toe in the water, buy a 16 GB DDR4-2400 memory module, add it to one of the 8 GB memory modules and if the PC boots up, works fine and reports 24 GB of memory, then you can go the distance and add the second 16 GB memory module.

 

This would be a compatible 16 GB memory module to experiment with.

 

Crucial RAM CT16G4SFD824A 16GB DDR4 2400 MHz CL17 Memoria Laptop: Amazon.it: Informatica

HP Recommended

Grazie per la risposta! Volevo dirvi che ho ordinato i 2 banchi di RAM  da 16gb ed appena mi arrivano vi aggiorno sul risultato. Sono stato incentivato anche dal fatto che andando a scavare più a fondo sono riuscito ad avere altre preziose informazioni: e proprio dal programma HP Support Assistant!  Cliccando prima su Sistema Operativo, poi dopo i risultati, sul punto relativo alla RAM e  con mia grande sorpresa ho trovato le informazioni che cercavo. Vi allego le foto   A presto e grazie ancora.1.jpg2.jpg3.jpg

HP Recommended

1.jpg2.jpg3.jpg

HP Recommended

You're very welcome.

 

I'm looking forward to reading about a successful upgrade to 32 GB of memory.

HP Recommended

Volevo condividere la riuscita della cosa. Ora ho 32Gb di Ram. Ho anche sostituito SSD con Samsung 970pro. Il PC è velocissimo !!! WOW. Grazie  e buon lavoro a tutti.1.jpg2.jpgIMG_20210224_110710.jpgIMG_20210224_110802.jpg

HP Recommended

Prego.

 

Sono contento di essere stato di aiuto.

 

Grazie per averci fatto sapere come è andato il tuo progetto di aggiornamento del PC.

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