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‎12-26-2018 02:37 AM - edited ‎12-27-2018 05:44 AM

HP Recommended
Product: HP Pavilion dv6 Notebook PC serial number:[edited]
Operating System: Microsoft Windows 10 (64-bit)

Some of you told me that for my PC an SSD is compatible but on a PDF it says that only 32GB msata work So that's probably why when I click Install Windows from USB it tells me impossible to find a driver.  So I was wrong in buying The SSD?

.

http://h10032.www1.hp.com/ctg/Manual/c03582006 this is The link of the pdf 

The SSD is recognized by the PC but when I click on install it tells me that drivers are missing for a device 

5 REPLIES 5

‎12-27-2018 05:10 AM

HP Recommended

@alex_fighter_42

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to install an SSD. 

 

Don’t worry, I’m here to help! To better assist you - What's the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

 

Waiting to hear from you.

 

Let me know. 

Asmita
I am an HP Employee

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‎12-27-2018 05:48 AM - edited ‎12-27-2018 05:57 AM

HP Recommended

HP Pavilion Dv6 Notebook PC Serial Number:2CE213151B

In previous posts I was told that a normal SSD for my PC is  okay However trying to install Windows from USB on the SSD appears to me an error saying that it is impossible to find a driver for a device. Yesterday wjile I was reading this PDF containing all the information about  the PC And I read that only msata 32GB for Intel and compatible processors. So my question is, is this why I can't install Windows? 

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‎12-27-2018 07:31 AM

HP Recommended

@alex_fighter_42

 

Thanks for getting back. The 32-GB mSATA solid-state drive is the only tested SSD that will work on your computer. HP Part# is 682099-001.

 

Let me know if you have any other questions. 

Asmita
I am an HP Employee

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‎12-27-2018 07:38 AM

HP Recommended

So you made me spend €80 for an SSD that doesn't even work. Thanks... 

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‎12-27-2018 07:49 AM

HP Recommended

@alex_fighter_42

 

 I have sent you a Private Message with the details about the next course of action.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Thanks!

Asmita
I am an HP Employee

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