usb 3.0 not detected

[uncraftable]

Hello

so i am trying to use my elgato hd60s on my hp notebook and when i connect it to my laptop's usb SS/3.0 port it says to use game capture you need to connect to a usb 3.0 port ive tried

updating bios/chipset Not worked

i think  its a usb driver problem but i cant find driver for it 

also i am using windows 10 enterprise evaluation but i had the same problem on 10 home

Many thanks

-Jack

[Echo_Lake · Accepted solution]

@uncraftable

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Uninstalling USB Root Hubs forces the system to reinstall the root hubs next time the computer is started. Use the following steps to uninstall USB Root Hubs:

1. Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.

2. In Windows, search for and open Device Manager.

   The Device Manager window opens.

3. Double-click Universal Serial Bus Controllers to expand the list.

   Figure : Universal Serial Bus controllers list in Device Manager window

   

4. Right-click the first USB Root Hub in the list, then select Uninstall.

   Figure : Uninstall selection in the Device Manager window

   

   Click OK to confirm.

5. Continue uninstalling all USB Root Hubs listed.

6. Close Device Manager and restart the computer.

7. If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.

8. Reconnect the USB device that was having problems and test it to see if it works.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.