usb-c docking station is not recognised when i plug it into hp 15t-dy500 laptop

[usbdockissue]

I have a new  hp 15t-dy500 laptop with windows 11 pro.

I have an hp usb-c docking station and 3 extended monitors in it. When I plug in the usb-c docking station into hp 15t-dy500, nothing happens. However, my old hp pavilion just worked with this docking station as soon as i plugged it in, So did my dell inspirion. I updated drivers, ran diagnostics. Can someone please tell me how to make it work? 

[Irfan_06]

Hi @usbdockissue,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue connecting a USB-C dock to your Laptop.

Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Try connecting the USB-C dock again.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support