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‎01-14-2021 03:39 PM

HP Recommended
Product: Pavilion 15-cb007nl
Operating System: Microsoft Windows 10 (64-bit)

this evening I was doing a backup of my phone when suddenly my usb c port stopped working. how can i trubleshoot the problem? i tried to change the cable and to plug other devices but no one seems to work. i also tried a fast hardware diagnostic and everything seems to be ok. also tried to reboot the pc without any result.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2021 08:37 AM

HP Recommended

@Simoxx96

 

I reviewed your post and I understand that the USB C port is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106010.exe

 

Chipset: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105787.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎01-17-2021 08:37 AM

HP Recommended

@Simoxx96

 

I reviewed your post and I understand that the USB C port is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106010.exe

 

Chipset: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105787.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-19-2021 05:59 AM - edited ‎01-19-2021 06:16 AM

HP Recommended

it worked! thank you very much

Was this reply helpful? Yes No

‎01-19-2021 09:11 AM

HP Recommended

@Simoxx96

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-19-2021 09:12 AM

HP Recommended

@Simoxx96

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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