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‎12-01-2018 03:24 PM

HP Recommended
Product: 15-cs0511sa
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have an 15-cs0511sa laptop. I have a usb-c port and i am trying to connect it to a monitor that only has an hdmi port. I purchased a usb-c to hdmi cable from amazon but it is not working. Can anyone point me in the correct direction to get this to work.

5 REPLIES 5

‎12-03-2018 07:05 AM

HP Recommended

has anyone solved this issue with their laptop? Ive tried adapters from ebay that claim to fix this but not working. I bought the laptop with the understanding the usb-c connector could be used to connect to a monitor. I have a samsung C27F390 curved monitor and tried a usb-c to hdmi cable in it but not working.

Was this reply helpful? Yes No

‎12-04-2018 12:42 PM

HP Recommended

@sandy932
Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that you're trying to connect the monitor using USB 3.1 Type C.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

 

To get the answer to this question, Yes! The USB Type-C port does support the display output.

 

After reading your post, I did go through the Product specifications of your product and found that you 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.2, HP Sleep and Charge)  have installed on the PC.

 

Here's how:

  1. First, you'll need a USB 3.0 to Video Adapter (USB 3.0 A to B cable included).
  2. Connect your computer to the USB to Video Adapter with your USB cable.
  3. Depending on the inputs available on your second monitor, connect it to the USB to Video Adapter with an HDMI, DVI-D or DVI to VGA cable.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

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‎12-04-2018 03:44 PM

HP Recommended

Hi,

 

Which usb to video adapter do i need. I have tried a usb-c to hdmi adapter but it didnt work. Are there any recommendations?

 

Thanks

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‎12-05-2018 01:21 PM

HP Recommended

@sandy932

Thank you for posting back.

 

There many different brands available in the market, But while shopping around you need to look for USB 3.0 to HDMI/DVI Adapter.

 

Hope this helps! Keep me posted for further assistance.

 

 

ECHO_LAKE
I am an HP Employee

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‎12-05-2018 01:40 PM

HP Recommended

You mean usb-c?

 

HP sell a usb-c to hdmi adapter. Will this work?

 

http://www8.hp.com/uk/en/products/laptops/product-detail.html?oid=17104622

 

Does this support usb-c alt mode?

 

Thanks

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