usb controller driver

[Sidharth-A]

hi , 

Please get into the Device Manager, Right Click on the exclamation devices, Select properties, click on the details tab and provide me the Hardware ID.

Thanks

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[tomjam]

hi,

here is what i find under hardware ids:

PCI\VEN_1002&DEV_6660&SUBSYS_81EC103C&REV_83

PCI\VEN_1002&DEV_6660&SUBSYS_81EC103C

PCI\VEN_1002&DEV_6660&CC_038000

PCI\VEN_1002&DEV_6660&CC_0380

[Sidharth-A]

hi , 

I would suggest you to download the AMD autodetect tool and run the software inorder to get the drivers 

http://support.amd.com/en-us/download/auto-detect-tool

After that 

https://ftp.hp.com/pub/caps-softpaq/HP_SDM_Setup.exe

Install the softpaq and check the updates and install them as softpaq will get you the missing drivers and updates for drivers 

Thanks

I am an HP Employee

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[tomjam]

yep, did that before and i got the message: your system already has the latest driver installed...

but the problem remains...

[Sidharth-A]

hi ,

You can remove and reseat the graphic cards and uninstall all the video drivers on the unit .

Reinstall the intel driver : http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75508.exe

And then run the AMD autodetect once to check if it works 

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[tomjam]

ok, did it...in autodetect i got the message: we were unable to find a driver for your system. No supported AMd hardware was detected.

and under grphics hardware there is on: Standard VGA Graphics Adapter....no Radeon find now...

[tomjam]

and later windows automaticly recognizes AMD Card and adds it into my device list... updates driver, everything ok, and the i need to restart the computer. and when it turns on again( PC), the AMD card again has a yellow mark...

[Sidharth-A]

hi , 

May I know the AMD graphics card which you are using where we have to check the compatibility of graphics card with unit ?

Thanks 

I am an HP Employee

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[tomjam]

its AMD Radeon R5 M430.. it already came with laptop. the model of laptop is 15-ay005nm.

[Sidharth-A]

Hi 

Please try installing with driver package from the below link :

https://d3.driverscollection.com/6e85624cf794/b01d9245535a86b3ad505b2d5a5326368cc608d7a77e358fc2ec58...

I am an HP Employee

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