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‎01-26-2020 05:23 AM

HP Recommended
Product: OMEN laptop 17 cb0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello! my OMEN 17 cb 0xxx laptop, when turned off, continues to supply power to one usb port, but the other two are turned off. How to fix this problem?

1 REPLY 1

‎01-28-2020 03:28 PM

HP Recommended

@dron27 It isn't an issue as such, just that one of your USB ports supports USB charging when the pc is turned off while the others don't, if you wish to turn off the USB charging, I suggest you follow the below steps:

 

Turn off the device, Press the power button

And then tap the F2 key to invoke the startup menu.

 

Choose and click on the F10 key to invoke the BIOS.

 Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows.

 

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee


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