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‎04-19-2017 09:59 AM

HP Recommended
Product: ENVY x360 m6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

my laptop has a standard usb port, a usb with ss, and a usb with ss and a lightning bolt. The usb with the ss and lightning bolt is busted. the black covering inside the usb is busted. how do i repair that usb port? or how do i send my laptop in to be repaired? any idea of how much it will cost?

thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-19-2017 10:54 AM

HP Recommended
Hi,


Please run the tests

Manual: Page 14-17, 41
http://h10032.www1.hp.com/ctg/Manual/c04763031

Specs: https://support.hp.com/in-en/document/c04754353

USB 3.0 (2 on right side)
�
This ports are soldered to the motherboard. If this has failed, you've to replace motherboard​unfortunately, which is a very expensive affair for a USB fail.


Regards

Visruth

View solution in original post

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3 REPLIES 3

‎04-19-2017 10:17 AM

HP Recommended
Hi,


What is the exact product number, model name of your laptop?

Which side ports are not working?

Did you perform USB port hardware component test from System Diagnostics UEFI?

https://support.hp.com/in-en/document/c03467259


Regards

Visruth
Was this reply helpful? Yes No

‎04-19-2017 10:36 AM

HP Recommended

Product name:HP ENVY x360 m6 Convertible
Product number:M1V69UA#ABA

on the right side, one of the two. The one that is not working has the lightning bolt and the ss logo next to it.

I have not run the component test

Was this reply helpful? Yes No

‎04-19-2017 10:54 AM

HP Recommended
Hi,


Please run the tests

Manual: Page 14-17, 41
http://h10032.www1.hp.com/ctg/Manual/c04763031

Specs: https://support.hp.com/in-en/document/c04754353

USB 3.0 (2 on right side)
�
This ports are soldered to the motherboard. If this has failed, you've to replace motherboard​unfortunately, which is a very expensive affair for a USB fail.


Regards

Visruth
Was this reply helpful? Yes No
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