usb type c port not working

[Lindokuhle]

Hi I recently both an adapter that connects as a USB-c and has an HDMI & USB 2.0 port. when I try to connect the adapter on the laptop, my monitor doesn't detect signal from the HDMI, but when I plug a phone on the USB port on the adapter it only charges it does show my phone on file explorer and when I insert my mouse on the docker it works, I have tried updating my drivers but still it doesn't work. can somebody please help me.

[ub6424 · Accepted solution]

Hello @Lindokuhle 

(1) Your notebook has a Basic USB Type-C port. I assume that it can therefore only be used for charging.

See the explanations below.

The notebook's specification:

Ports

(1) USB 3.1 Gen 1 charging (1) USB 3.1 Gen 1 (1) USB Basic Type-C (1) DisplayPort (1) VGA (1) RJ-45/Ethernet (1) Docking connector (1) Headphone/microphone combo (1) AC

Maintenance and Service Guide

Page 6 Chapter 2 External component identiƭcation

Quote: " ... Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI and other video devices to provide video output."

(2) Recommendation and solution

Use <DisplayPort to DisplayPort> cable if your monitor/tv supports DisplayPort

or

Use <DisplayPort to HDMI adapter>

(3) Please report your results

[Lindokuhle]

Hi @Ub6424

Thanks I will try and get the display port to hdmi adapter, since my monitor doesn't have a display port

[ub6424]

You're welcome !

Good luck