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Message 1 of 2
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usb

HP Recommended
HP ENVY x360 Convertible 15-cn0xxx
Microsoft Windows 10 (64-bit)

Hello,;

I've got a question; one of my usb-ports is broken and I would like to replace this. Now I need a serie-number of the usb that's inside my laptop (HP ENVY x360 Convertible 15-cn0xxx). So I can see if it available and if I can order it to let it be replaced.

I hope someone can help me and give me the serie-number of the USB that's in my laptop. 

Thank you!

 

1 REPLY 1
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HP Support Agent
HP Support Agent
15,034 15,012 954 962
Message 2 of 2
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HP Recommended

@AnneMAre

 

Unfortunately it might not be possible for us to get the Serial Number of the USB Port

 

At this point I suggest you contact HP Support for Service options since this is a Hardware issue

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


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KrazyToad
I Am An HP Employee

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