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‎08-21-2023 10:02 AM

HP Recommended

hi guys! I bought an hp envy x360 15-es2xx a few days ago and I noticed the battery life is very very poor even though it's advertised to go up to 15 hours. it drains 40 percent in like an hour with 50 percent brightness and speakers are also on 50 percent. it's the Intel i5 1240p model. this is a very serious problem if anyone could help it would be very very great. thank you !! MODEL NUMBER:/PRODUCT NUMBER; 5UOQ5UA#ABA

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1 REPLY 1

‎08-24-2023 08:06 AM

HP Recommended

Hi @rancho16 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing battery issue.

 

Request you to please click on this link and follow the steps to test the battery.

 

If there is a failure ID, I request you to share the Failure ID with us.

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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