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‎01-27-2025 12:55 PM

HP Recommended
Product: HP Notebook - 15-bs009ne
Operating System: Microsoft Windows 10 (64-bit)

I have been using this laptop for 7 years. But for the last 2 years, the laptop has become very slow. So I upgraded my RAM and my hard drive to SSD. After that the laptop felt like new again till I started gaming a little bit. And the game started stuttering. So I did the system extensive test using the HP diagnostic tool where the video extensive check failed with a red cross beside "AMD (Device Id: 0x6660)", Product id: 2CH94EA#AB4, with the failure id 0SH3WX-CGGCGU-XD7URF-Q3HN03. Now what should I do next?

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3 REPLIES 3

‎01-27-2025 01:05 PM

HP Recommended

Enter the required information at the link below and it should provide a report of the problem and the most likely way to fix it.

 

HP Customer Support - Service Center

 

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‎01-27-2025 01:22 PM - edited ‎01-27-2025 02:44 PM

HP Recommended

@Paul_Tikkanen:

 

NonSequitur777_0-1738009342524.png

 


1 person found this reply helpful
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‎01-27-2025 01:53 PM

HP Recommended

So, the report provides nothing?

 

Well, that isn't of much help.

 

Probably a graphics chip failure due to overheating throughout the years.

 

 

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