video performance for hp Envy

[ajsaker]

So I have a HP Envy x360 convertible. I can not watch Netflix in full screen mode. It freezes and jumps and gitters. While in normal view it runs fine but just doesn't seem to be capable of full screen. Is this the **bleep**ty graphics? My internet speed is 120mb a second so that should be more than enough speed there. Connected to an Acer 32 inch curved fhd monitor doesn't seem to give it a problem. 

[Echo_Lake · Accepted solution]

@ajsaker

Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?

It typically points to information stored on your computer that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
Uninstall and reinstall the Netflix app

Method 1:

• From the Start menu, type Netflix.
• Right-click on or tap and hold the Netflix app.
• A popup will appear. ...
• Select Uninstall again.

Method 2:

• Press the Win+R keys to open the Run dialog box.  
• Type WSReset.exe, and click/tap on OK.
• Open Run again, type %temp% to get the temporary files. Delete everything here (skip the ones which cannot be deleted)
• Restart your computer.
• Now, go to the Windows Store and try installing the app.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[ajsaker]

Thank you so much your reply Echo Lake. This did solve my issue with not getting signal to my external monitor. I still am not able to watch Amazon Prime Video or Netflix however; they explained to me that it is a security measure that they have employed in order to ensure copyright laws are enforced and they do not support streaming to external monitors or televisions. They told me that sometimes it does work but the only way that they would support streaming to external devices is if I used Chromecast. That's ok though there are plenty of free options available and I should be cutting back on my expenditures anyhow.