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‎06-12-2021 11:06 AM

HP Recommended
Product: Elitebook x360 1040 g6
Operating System: Microsoft Windows 10 (64-bit)

Wacom AES Digitizer Driver not downloading for update

11 people had the same question
3 REPLIES 3

‎06-21-2021 11:52 PM - edited ‎06-21-2021 11:56 PM

HP Recommended

I have the same issue. Every time I run HP Support Assistant app on my Elite Dragonfly laptop (9RQ48UT#ABA), it reports Wacom AES Digitiser Driver update is available. And every single time this driver update fails:

 

Screenshot 2021-06-22 135322.jpg

 

________________________________________________________________
Elite Dragonfly G2 (25W56AV) - i5-1145G7 CPU, 16GB RAM, BIOS T90 Ver. 01.06.02, Windows 11 Pro build 22000.194
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‎06-24-2021 03:48 AM - edited ‎06-24-2021 03:51 AM

HP Recommended

Hi I have the same issue on 3 x customer's Dragon fly devices.

Come on HP please assist?

 

Capture.JPG

 

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‎07-07-2021 08:47 PM

HP Recommended

It looks like HP have removed the Wacom driver update from the list: the Support Assist app just 'told' me the update was not available anymore.

 

Thank you, HP! 🙂

________________________________________________________________
Elite Dragonfly G2 (25W56AV) - i5-1145G7 CPU, 16GB RAM, BIOS T90 Ver. 01.06.02, Windows 11 Pro build 22000.194
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