• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-12-2021 11:06 AM

HP Recommended
Product: Elitebook x360 1040 g6
Operating System: Microsoft Windows 10 (64-bit)

Wacom AES Digitizer Driver not downloading for update

11 people had the same question
3 REPLIES 3

‎06-21-2021 11:52 PM - edited ‎06-21-2021 11:56 PM

HP Recommended

I have the same issue. Every time I run HP Support Assistant app on my Elite Dragonfly laptop (9RQ48UT#ABA), it reports Wacom AES Digitiser Driver update is available. And every single time this driver update fails:

 

Screenshot 2021-06-22 135322.jpg

 

________________________________________________________________
Elite Dragonfly G2 (25W56AV) - i5-1145G7 CPU, 16GB RAM, BIOS T90 Ver. 01.06.02, Windows 11 Pro build 22000.194
Was this reply helpful? Yes No

‎06-24-2021 03:48 AM - edited ‎06-24-2021 03:51 AM

HP Recommended

Hi I have the same issue on 3 x customer's Dragon fly devices.

Come on HP please assist?

 

Capture.JPG

 

Was this reply helpful? Yes No

‎07-07-2021 08:47 PM

HP Recommended

It looks like HP have removed the Wacom driver update from the list: the Support Assist app just 'told' me the update was not available anymore.

 

Thank you, HP! 🙂

________________________________________________________________
Elite Dragonfly G2 (25W56AV) - i5-1145G7 CPU, 16GB RAM, BIOS T90 Ver. 01.06.02, Windows 11 Pro build 22000.194
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.