warranty dispute

[bob672]

I purchased this laptop new from Amazon.  Automated warranty check says it expires in 6 months.  It is a new laptop so I submitted a warranty dispute along with my purchase receipt. I was assigned a case number, but cannot figure how to track it or what happens next.  Is there a number I can call with my inquiry?

Thanks.

[Betty0610]

@bob672

I recommend you to contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[bob672]

Hi Betty6010,

I tried through chat and did not have any luck.  They told me that I had to contact Amazon who I purchased it from which did not make any sense.  I could try calling them.  It looks like I have to submit a separate form to initiate phone support to get the number.

Thanks

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!