warranty mismatch

[Jomin2]

HP Warranty Start Date Incorrect – Amazon India Purchase (Commercial Product Issue)

I recently purchased a new HP laptop from Amazon India.
When I checked the warranty status on HP’s website using the correct serial number, it shows that the warranty was activated around 3 months before my actual purchase date.

So effectively, I’ve already lost ~3 months of warranty on a brand-new device.

What I’ve tried so far:

Contacted HP India chat support

Requested a warranty start date correction based on my Amazon invoice

The product is classified as a commercial product, so:

Online warranty dispute is not available

Chat support refused to proceed because:

The serial number is not mentioned on the Amazon invoice / payslip

The problem:

Amazon India retail tax invoices do NOT include product serial numbers (this is standard Amazon practice)

HP chat support insists the serial number must be present on the invoice/payslip

This creates a deadlock, because:

Amazon cannot add serial numbers to invoices

HP chat refuses manual verification

What I can provide:

Amazon Tax Invoice PDF

product details on the amazon packaging

Amazon Order ID

Correct device serial number (from BIOS / laptop sticker)

Photo of the laptop bottom label showing the serial number

Despite this, chat support says they “cannot proceed further” and asks for a “correct payslip with serial number”, which simply does not exist for Amazon purchases.

[Deep_World]

HI @Jomin2,

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Best regards,

Deep_World

[Jomin2]

I can't as I purchased it in india

[Deep_World]

Hi 

Thanks for your response. It looks like your still having issue with the warranty . 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World

[BR_User]

Hi Jomin,

Has your warranty mismatch issue been resolved? I’m currently facing the same problem. Amazon India is not providing an invoice with the laptop serial number, which is blocking the warranty correction.

Please let me know if your issue got resolved and how you managed it. Your guidance would really help.
Thanks!