warranty

[MaxPolo]

I purchased a hp laptop on the US being from colombia, and I want to make sure that the warranty will work when I return to my country, I do not know if it is activated automatically or if I have todo do anything, thank you all.

[Paul_Tikkanen]

Hi:

Unless the exact model number you bought in the USA is also sold and supported in Columbia, the global warranty is not valid.

See the global warranty FAQ's at the link below.

HP - Global Warranty and FAQs | HP® Customer Support

HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).

Usually only HP business class notebooks are eligible for the global warranty since the same models are sold in many countries.

[Huffer]

Its tricky. If you need warranty service at home in Colombia, the Service Centers there will only be able to provide help if that model was also sold in Colombia. Otherwise you may have to ship the laptop at your expense to USA for service if its required. Since you do not provide the model number we cannot say much more about it. We also are not HP Warranty and you may want to contact them and ask the question. But we do see some variation of this question pretty often and I have provided what is usually given as the answer.