was using heard a pop or crack now nothing

[1-fuzzy_]

Was using heard a pop or snap it shut down all I have is a bluefish-white light by power cord, can't get it to do anything?

[Riddle_Decipher]

@1-fuzzy_ I suggest you perform a hard reset using the below steps:

• Ensure your laptop is OFF.
• Unplug all the external devices (If any).
• Disconnect the power charger from the computer, and remove the battery.
• Press and hold the power button for about 30 seconds.
• Connect the power supply (power adapter).
• Press the power button to turn on your laptop.
• Then put your battery back.
• for more details: Click here

If the issue persists, check with an alternate power cord/adapter and another wall outlet to check if that works,

Also, CLICK HERE FOR THE STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

If the above didn't help, please click here for instructions on resolving the issue with the computer not starting.

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