wasd backlit keys not working on laptop (only wasd region)

[Saarth_05]

I hv a Hp omen which i bought last year. Since a few months i hv had this problem i chose to ignore it for a while, but now im irritated by it. My laptop's has a backlit keyboard with seperate led panels for wasd and etc. so basically my backlit thing isnt working in wasd panel. It very rarely sometimes turns on, its a light yellow color when turnt on it doesnt change to anything with omen command center. remains same. also it goes away after some time. 

[The_Fossette]

@Saarth_05

I reviewed your post and I understand that the backlight on the keyboard is not working for the WASD zone.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you uninstall the keyboard driver from the device manager and then restart the computer and check.

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Saarth_05]

Thanks for the help , my product number is 7NM78PA#ACJ

Also the device manager thing didnt work for me. 

[The_Fossette]

@Saarth_05

Thank you for the update.

I recommend you update the below drivers and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108803.exe

Uninstall HP Omen command center from the computer and then download and install HP Event Utility and Omen command center from Microsoft store.

https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Saarth_05]

Hello, I tried everything you mentioned. None of that seemed to work either, also I couldnt find HP Event Utility on the microsoft store.  I did install Omen command center but that didnt seem to work

[The_Fossette]

@Saarth_05

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!