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‎09-25-2025 09:13 AM

HP Recommended
Product: HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 IDS Base Model
Operating System: Microsoft Windows 11

Hi, is there a way to order a bottom base cover for an HP Envy x360, currently, i can not use the USB ports due to the fact they collapsed in on themselves, any help would be greatly appreciated

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1 REPLY 1

‎09-28-2025 04:51 AM

HP Recommended

Hi @AlecCranberry 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for sharing that, and I’m truly sorry you’re dealing with collapsed USB ports—it’s frustrating when physical damage limits functionality, especially on a premium device like the HP Envy x360.

 

These requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I'm an HP Employee.


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