weak battery (under warrenty period)

[nak007]

My laptop battery under warrenty period shows inormation like below

• Warranty Type: 1
• Cycle count: 154 / 300
• Manufacturer: 131-42-6E
• Serial Number: 04369 08/11/2021
• Temperature: 25 °C
• Current: 0 mA
• Failure ID: QAKW2M-834B82-MFGJMA-C0FN23
•  

• Terminal Voltage: 16333 mV
• Design Voltage: 14800 mV
• AC Power: Yes
• CT Number: N/A
• Design Capacity: 30 WHr
• Full Charge Capacity: 5 WHr (15%)
• Remaining Capacity: 5 WHrplease do the needful

[NonSequitur777]

@nak007,

Welcome to our HP User Forum!

Your battery appears to be bad: the error message "Battery 1" means: "The battery has failed due to normal wear. Battery cannot be charged - Replace the battery."

If your battery is under warranty, I would concur that it should be replaced -in my opinion as a fellow HP user.

Kind Regards,

NonSequitur777

[ub6424]

Hello @nak007 

Sorry to hear that you are having problems ... I would like to help you.

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Shutdown notebook

(8) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

9) Please report your results