webcam does not work hp pavillion dv6000

[pisko31]

Good afternoon

I updated my HP pavillion Dv6000 to win10, for some time now does not recognize the webcam .. nor does the webcam stay on the devices..or say hardware off.

I think it's after updating. Does anyone know of a drive to win10? or some solution?

thanks, 

Marcelo

[Barachiel]

@pisko31

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the webcam. I will be delighted to assist you here. 

I have a few steps that should help resolve this concern. 

Here's a related post that seems to have helped others: Click here 

(Though the header may be different, the solution should work for your concern as well). 

For troubleshooting the webcam issues: 

You can open webcam software, such as You-Cam, Skype, or Live Messenger, but the video does not display in the main viewing window. Use the following steps, in the order, they are presented, until the webcam video displays in your webcam software: 

Step 1: Make sure the webcam is the selected video/capture device for your webcam software 

Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam. 

To select the webcam as your video source, open your webcam software and look for the video camera, video source, or video caption in the software's properties or preferences. Here are some common examples of selecting the webcam as the video source: 

NOTE: 

The name of your webcam might display as USB Video Device, HP Webcam, USB 2.0 Camera, HP Pavilion Webcam, or similar. If you do not know the name, select a name to see if video displays. If not, try selecting other video device names until you see the video from your webcam display in the window. 

More details: Click here (Win10) or Click here for more details. (win7)

Keep me posted. 🙂