webcam malfunction

[Hardfas]

Good evening.

Given the Covid 19 emergency, it has become an important means of communication, the webcam of my laptop.

In this regard, there was a problem that the webcam warning light turns on, but the device does not work, with any program giving a malfunction error. However, it appears to be more of a software problem than a hardware problem.

I have already tried to reinstall the operating system with its official drivers installed, but the problem persists. I wanted to know if anyone has any advice/solutions about it.

Thanks for your cooperation in advance.

[Echo_Lake]

@Hardfas

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you made any hardware/software changes?
• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps:

• Firstly, Look for the Kill Switch:
• Next step: Try a hard reset:
• When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again.  Try a power reset. If the issue persists, follow the next steps from here: https://support.hp.com/in-en/document/c03430151

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.