webcam on laptop doesn't work

[joe777107]

Hello Everone,

Never had to use my webcam before.  When I try, the light blinks on and off.  Zoom and YouCam constantly try to find my webcam.  The camera app would cycle from a blank video box to the error message that it can't find my webcam.  One time the camera app showed me with a live stable image.  Then I tried one of these other mentioned apps with no luck.  After that it never worked in camera app again.  Most times it is listed in Device Manager.  Sometimes Device Manager cycles over and over that it is there and it is not there.  When it shows it is listed as HP Truevision HD.  The drivers are from Microsoft.  This laptop was upgraded from Win 8 to Win 10 a few years ago.  Help!

[praveen196]

@joe777107 Welcome to HP Community!

I understand that webcam is not working.

Do not worry. I will try to fix the issue.

Update the BIOS on your PC and check if it helps.

Link to update the BIOS.

Try the steps recommended below.

In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If there is no Imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.
If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.
Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.
Click Browse the computer to select a specific USB Video Device driver.
Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.
Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.
On the Webcam Properties window, select Update Driver....
Select to Browse the computer for the desired driver.
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware.
Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
Click Next to install the webcam driver.
Allow the installation of the USB Video Device, and then click Close.
After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.
If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft.

Refer to this article to further troubleshoot webcam issues with your laptop.

Keep us posted,

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