• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-12-2021 05:09 PM

HP Recommended
Product: Pavilion 7265ngw
Operating System: Microsoft Windows 10 (64-bit)

What are the specs of this pc? i cant find them ANYWHERE. i need to upgrade the ram cards and the hdd because this thing is pathetic. it should never have come with such a crappy deathtrap of a hdd. i got most of the information from CMD but even it doesn't know if the ram cards are ddr3 or ddr4 or anything else. all i know is that the speed is 2400 and they are SODIMM. 

4 REPLIES 4

‎03-12-2021 08:51 PM

HP Recommended

@KorbelI 

 

What is it ? I can't find it anywhere, are you sure it is an HP machine ?  HP says it is an invalid machine.

 

          https://partsurfer.hp.com/Search.aspx?searchText=7265ngw

 

Please use the following way to find out the model/product of your machine


                 https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-12-2021 09:04 PM

HP Recommended

so i found a spec sheet but not sure how accurate it is. it says the memory is 12 GB DDR4-2400 SDRAM (1 x 4 GB, 1 x 8 GB) but CMD says it has SODIMM in it. so what do i actually need to replace it with? 

Was this reply helpful? Yes No

‎03-12-2021 09:04 PM

HP Recommended

it had better be an HP. it has the HP logo on it and my friend bought it directly from HP it has HP software everywhere. 

hp says its a

HP Pavilion Power - 15-cb045wm

when i put the serial number into the website. the case says the model is Pavilion 7265ngw tho so idk. 

 

Was this reply helpful? Yes No

‎03-12-2021 09:21 PM

HP Recommended

@KorbelI 

 

It specs

 

            https://support.hp.com/au-en/document/c05567143

 

It is HP Official specs which says it has  12 GB DDR4-2400 SDRAM (1 x 4 GB, 1 x 8 GB) unless someone opened it then added or removed RAM

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.