what bios and other firmware to use with USB C Dock G4 attached to my Omen 15-dfh0600nd?

[rvriet]

My Omen notebook has worked fine with my USB C Dock G4 until r3ecently when it stopped recognizing my HP monitors. The monitors attached direcdtly to the Omen work fine.

Also, some USB functions don't work properly anymore: I cna;t sync my iPhone with iTunes via the dock, but no problem directly attached to the notebook.

[The_Fossette]

@rvriet

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[rvriet]

sorry for the delay, I have been extremely busy.

the computer is an Omen 15-dh0600nd

This is what the HP Support Assistent says:

Product number: 7GM71EA#ABH

Serial number: CND9473SMH

System Board: 8600 44.45

System BIOS: F.33

Graphic Board: NVIDIA GeForce RTX 2060

[The_Fossette]

@rvriet

Thank you for the information.

Update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111190.exe

Dock Firmware: https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101240.exe

Intel: https://ftp.hp.com/pub/softpaq/sp105001-105500/sp105454.exe

Nvidia: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106167.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[rvriet]

I am afraid I have been extremely busy and haven't found any time to test this until now.

Only the BIOS update has completed without problems.

The dock firmware doesn't seem to end properly, probably becaus eit mentions that this is firmware for the Dock G2 whereas I have a Dock G4.

The final two drivers both report "The driver is not supported on this OS version (10.0.19042).

Slightly related question: what are the chances that I will have no problems with the USB C Dock G5?

[The_Fossette]

@rvriet

Download and install the driver from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111538.exe

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111618.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[rvriet]

Now the two graphics drivers installed without problem, but my USB C Dock G4 still isn't working properly: the system does recognize the network interface and the USB connections, but no monitors attached to it, which is the main reason for having this dock.

I really need these monitors and would be willing to spend extra money on another dock if you can guarantee me that that would work properly with my system.

Ronald

[The_Fossette]

@rvriet

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!