where is thunderbolt

[doudouIns4n3]

Hi, I have a HP Zbook X2 G4 computer.

It's supposed to have 2 thunderbolt 3 ports on it.

my version of windows is 1909

I reinstalled windows to have it fresh and installed ALL the drivers I could found (but apparently didn't find all of them)

I have no thunderbolt 3 tray icon.

And when I try to do the thunderbolt update firmware utility it tells me I have no thunderbolt controllers.

How do I get it ?

Thanks

[erico]

The two usb 3.1 ports right below where the power adapter plugs in are thunderbolt ports.See the user manual description of the ports on page 5 in chapter 2.

The drivers for thunderbolt 3 are availabke at the driver and software portal for your zBook. See the link below this line.

https://support.hp.com/us-en/drivers/selfservice/hp-zbook-x2-g4-detachable-workstation/13556323

[doudouIns4n3]

ok thanks for replying but I could find that much.

Actually I already installed ALL the drivers and the driver page and that's because I know where those thunderbolt 3 ports are (usb C with lightening above) that I know that it's not working.

The only thuing I can say right now is that the thunderbolt ports are working on the tablet wit the external device because it's working when I boot on Ubuntu 20 on the same computer (I have dual boot), but when I boot on windows, clearly I'm missing the driver. (I also updated the BIOS to latest version possible)

Also it seems that the "real" driver is the Intel Thunderbolt 3 secure connect.

That's the only that is unpacking its things and not saying anything to me as if I was missing a requirements like wrong windows build version or something, I would install the drivers manualy, but I don't know which device in device manager would take it, so I dissmissed that to avoid making things worse.

So basicly I would like to know which drver SPECIFICALLY should install the thunderbolt drivers and thunderbolt software on my computer because I didn't locate it yet. But I know it can work because Uubntu makes it work, so the computer has thunderbolt, I'm just missing the right driver fr windows.

[doudouIns4n3]

Ok so I reinstalled Windows through the downloadable CD in their driver page to get the product's original Windows version.

As soon as it was installed, I tried to installed the thunderbolt secure connect driver > no luck, then I checked the logs of it, found it weird, ran the driver installer as administrator and then it worked . .. So I don't know yet if it's linked to windows version, administrator rights or both, but at least there is a way to get thunderbolt back 😄

So it's "kind of" fixed

[erico]

Great.

Always install drivers with an Admin account.

Ordinary users are not permitted to make changes "under the hood" of Windows OS.