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HP Recommended
HP Notebook - 15-bs053od
Microsoft Windows 10 (64-bit)

have a HP Notebook - 15-bs053od, and using Widows 10. Lost PW and took to Best Buy Geek Squad to re-install Windows 10 after letting the computer set for about 1 1/2 - 2 years.  After about 1-2 months I opened it up and transfered a lot of the files from another computer running on Windows 10. It ran fine. After about a week the battery was not charging and showing a "0" charge. I came to HP and had a check on the battery. The results came back as "0".  So I want to try buying a new replacement battery for the computer. Having trouble finding a reliable company to buy an HP replacement battery. 

Is there anyone out there who can advise me as to where I can get one? If you have 2 or 3 I might try would be great and I will be grateful for your help. ths9

1 REPLY 1
HP Recommended

Hi:

 

Below is the link to the parts list for your notebook.

 

HP PartSurfer

 

The battery part number and description is:

 

919700-850
Battery 3C 31Whr 2.8Ah LI JC

 

HP does not sell the battery you need, so what I recommend you do is to go on Amazon or eBay, search by the HP battery part number and find a compatible aftermarket battery that references that part number.

 

Below is the link to the service manual where you can find the battery removal and replacement procedure.

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

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