why can not set up the hello fingerprint when all my friend can

[Li-En_234]

why cannot set up the Hello fingerprint when all my friend can why is that?

the message says unavailable something something... what should i do

[erico]

Your friend may have a fingerprint sensor that is enabled and setup in the BIOS.

Your laptop may  not comply with either of those things.

You have not provided that kind of information as you gave only a partial product name that does not allow the specific hardware configuration to be found by any of us.  

[Dragon-Fur]

@Li-En_234 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

According to the Maintenance and Service Guide , the fingerprint sensor is available on "select products".

This means not every computer in the series comes with this added feature.

Pages 11-13

See the note on Page 11

IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options
in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an
option, then your notebook does not include a fingerprint reader.

On those systems that do not include a fingerprint reader, the little square is just a cover - not a sensor.

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Find / Check for parts at PartSurfer / HP Parts Store

Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

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Example - Device Manager - Checking for fingerprint reader and an IR camera (used for Facial Recognition)

View Devices by Type and Show hidden devices

NOTE:  Not every system includes the same hardware - your system might be different from the example.

Device_Manager_Biometrics_2

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References / Resources

For those products running Windows 11 AND that have a fingerprint sensor,

the driver:  ELAN Fingerprint Sensor Driver 

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HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,

Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance

Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP Pro x360 435 13.3 inch G9 Notebook PC (58G36AV) 

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