why does the hp parts store say that the touchpad replacement part is unavilable for puchase?

[gendrake93]

so i went to the parts store to find out what the price is for my synaptics touchpad spare part,i think it was 100 bucks and in stock 6 months ago,heres the link :

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=CA0F59E80B0D4EB88C8F55F24DCA552C&SearchIn=P...

does this mean its out of stock or its no longer sold?

[Dragon-Fur · Accepted solution]

@gendrake93

HP sells parts by the millions - parts are available for only a certain time (HP does not tell us how that a given part will be available).

If a product is REALLY new, it might take some time for the part to become available (assuming HP decides to sell that part directly from their how Parts Store).

Clicking your link does not provide the same results you see on your web browser.

From what I can find, the following is relevant:

If this is your computer:

Part Surfer - G6R14UA

If this is the part you seek:

-N/A-

781769-001

TOUCHPAD BD W/BKT/CABLE AMD BEATS

N/A indicates (that) HP does not sell the part.  

Using the part number as an input to the Parts Store confirms the part is not available.

NOTE:  Not Available is different from "out of stock".

It does appear the part is available from third party sellers.  Check for the part at your favorite online retailer in your region.

Reference and Resources – Places to find help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP Beats Special Edition 15-p030nr Notebook PC (ENERGY STAR)

For those reading:  How to use Part Surfer

Open PartSurfer

• Select your Country

• Need Help?  Tab Self help > find and open the User Guide and FAQ

  Use Part Surfer:
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part number at your favorite online store.

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