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‎05-01-2026 11:52 AM

HP Recommended

Recent update of OS Windows 11 Home v25H2 and now my fingerprint reader is 1. not recognized? 2. driver is not configured for Windows 11 Home v25H2 64 bit.

I have not been able to find a working driver for the fingerprint reader.

Who is the mfg. of the fingerprint reader?  Is it HP?  Or another provider?

I hate to even think about replacing my laptop as I am now 82 years of age and don't have the extra money to invest in a new laptop.

I feel that HP has just written off those of us that have this device.  Not a good look for HP.

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3 REPLIES 3

‎05-03-2026 10:34 AM

HP Recommended

Hi @Safety-1,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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‎05-11-2026 11:03 AM

HP Recommended

HP laptop 17-cn0078cl (3c9n4UA)

Product # 3c9n4UA# A BA

Ser # 5CG1406L16

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‎05-14-2026 06:24 AM

HP Recommended

Hi @Safety-1,

 

Thank you for the details.

 

Please refer to one of our previous posts that has assisted other customers with the same issue.

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Fingerprint-scanner-not-working...

 

let me know how it goes.

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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