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‎04-15-2024 07:20 AM

HP Recommended
Product: HP 14 Laptop PC 14-d5000 (4T801AV)

hello am currently having issues with windows 11 h23,  i had to reload my machine with an image provided for by HP website. but it came with the newer version of the OS. 

The drivers seem to be of the older version 11 h22. Can someone please assist with the problem of locating the appropriate drivers.

Category:
1 REPLY 1

‎04-15-2024 08:08 AM

HP Recommended

Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

 

Your system came with windows 11. I suspect if you already did the factory restore you got windows 11 also.

 

Drivers for your system are here.  is it possible that some  drivers such as  "camera" are missing.

https://support.hp.com/us-en/drivers/hp-14-laptop-pc-14-d5000/model/2101006197?sku=6X7W9PA

 

What caused the problem in the first place?
Power glitch?
Microsoft or HP update? Add a new device, memory, etc?
BIOS upgrade that went wrong?
Have you run diagnostics?
Tap the ESC key after powering on and press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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